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Privacy Policy

Effective Date: May 14, 2025

Applies to: All services and websites owned or operated by the following legal entities:

  • Quince Riverside – Operated by Rooftop Ventures FW, LLC (USA)
  • Quince Lakehouse – Operated by Quince ATX, LLC (USA)
  • Quince Rooftop – Operated by Rooftop Venture Partners (México)

We are committed to protecting your personal information and ensuring a transparent and respectful customer experience across all locations. This policy explains how your data is collected, used, and protected when engaging with our services online or in person.

1. Who We Are

This Privacy Policy applies to all Quince restaurant locations listed above. Each operates as a separate legal entity responsible for its own operations and compliance. This centralized policy outlines practices common to all locations and highlights location-specific differences when applicable.

2. Information We Collect

a. Personal Information

We collect the following types of personal data:

  • Full name
  • Email address
  • Phone number (including for SMS purposes)
  • Reservation details
  • Survey or feedback responses
  • Order history (for food, events, or merchandise)

b. Automatically Collected Data

When you visit our website, we may collect:

  • IP address
  • Browser and device information
  • Website interaction data (pages visited, duration)
  • Referral source (e.g., Instagram, OpenTable)

3. How We Collect Your Information

We may collect personal information via:

  • Online reservation platforms (e.g., OpenTable)
  • Feedback and satisfaction surveys
  • Email or SMS newsletter signups
  • Online ordering platforms (e.g., Toast)
  • Event RSVPs or special occasion forms (e.g., via Tripleseat)
  • Gift card or loyalty services (e.g., InKind)
  • Website cookies and analytics tools

4. How We Use Your Information

We use your information to:

  • Process reservations or inquiries
  • Send marketing emails or text messages (with consent)
  • Manage event invitations and confirmations
  • Respond to feedback or reviews
  • Provide customer support
  • Comply with legal obligations

5. Marketing Communications

We may send you marketing messages, promotions, and special event notifications via email or SMS. We only send messages if you’ve provided consent.

You may opt out at any time by:

6. Location-Specific Compliance

United States Locations (Riverside & Lakehouse)

  • Entities: Rooftop Ventures FW, LLC and Quince ATX, LLC
  • Applicable Laws: CCPA, CAN-SPAM Act, TCPA
  • Data Storage: Secure servers located in the U.S.
  • U.S. customers have the right to:
    • Access their personal data
    • Request deletion of their data
    • Understand how their data is shared
  • Submit requests to: privacy@quincesma.com

Mexico Location (Quince Rooftop)

  • Entity: ROOFTOP VENTURE PARTNERS
  • Applicable Law: Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP)
  • Data Storage: May be stored in México or abroad under safeguards.
  • Mexican customers have the right to:
    • Access, rectify, cancel, or oppose (ARCO rights) their data
    • Withdraw consent at any time
  • Submit requests to: privacidad@quincesma.com

7. Sharing of Information

We do not sell your personal information. We may share data with:

  • Email and SMS service providers
  • Reservation platforms (e.g., OpenTable)
  • Point-of-sale and online ordering systems (e.g., Toast)
  • Event and private dining platforms (e.g., Tripleseat)
  • Loyalty and gift card platforms (e.g., InKind)
  • External menu providers
  • Legal or government authorities when required

All vendors are contractually required to protect your data.

8. Cookies and Tracking

Our website uses cookies and analytics tools to:

  • Improve website functionality
  • Understand visitor behavior
  • Personalize content and promotions

We may use:

  • Google Analytics
  • Meta/Facebook Pixel
  • Cookies embedded through third-party services (e.g., Toast, OpenTable, InKind)

You can disable cookies via your browser settings.

9. Embedded Third-Party Tools

Our website may embed forms or widgets from third parties. These include reservation widgets (e.g., OpenTable), menus (e.g., Toast), or event inquiry forms (e.g., Tripleseat). These tools may collect data directly from you, and are governed by their own privacy policies.

We encourage reviewing their terms when using those services.

10. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary based on the type of data and location of collection.

11. Legal Basis for Processing (for International Visitors)

Depending on your location, we may process your data based on:

  • Your consent
  • Our legitimate business interests
  • Compliance with a legal obligation
  • Performance of a contract

12. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

  • Access your data
  • Correct or delete your data
  • Withdraw your consent
  • File a complaint with a data protection authority

To exercise your rights, please contact:

13. Minors

Our services are intended for individuals 18 and older. We do not knowingly collect personal information from minors without verified parental consent.

14. Entity Independence & Jurisdiction

Each Quince location operates independently under its own legal entity:

  • Quince Riverside – Rooftop Ventures FW, LLC (USA)
  • Quince Lakehouse – Quince ATX, LLC (USA)
  • Quince Rooftop – Rooftop Venture Partners (México)

Our centralized digital presence does not imply shared ownership or liability. Data handling is governed by local law based on where you interact with us.

For dispute resolution and jurisdictional matters, refer to our Terms & Conditions.

15. Changes to This Policy

We may update this policy periodically. The most recent version will always be available at: www.quincesma.com/privacy

Continued use of our services after updates indicates your acceptance of changes.

16. Contact Information

Quince Riverside

Rooftop Ventures FW, LLC

Email: contactfw@quincesma.com

Quince Lakehouse

Quince ATX, LLC

Email: contactatx@quincesma.com

Quince Rooftop (San Miguel de Allende)

ROOFTOP VENTURE PARTNERS

Email: contactsma@quincesma.com